Privacy Policy
LAST UPDATED: DECEMBER, 2025
At Wheelsway Caster (“we,” “us,” or “our”), we value the privacy and trust of our B2B partners, clients, and website visitors. This Privacy Policy outlines how we collect, use, disclose, and safeguard your information when you visit our website or engage with our OEM/ODM manufacturing services.
01.Information We Collect
We collect information necessary to facilitate B2B transactions, process custom orders, and improve our services. This includes:
- Personal Contact Data: Name, email address, phone number, and business title provided via inquiry forms, WhatsApp, or email.
- Business Information: Company name, shipping/billing address, tax ID (if applicable), and branding specifications.
- Transaction Data: Details about payments, order history, and product specifications.
- Technical Data: IP address, browser type, and usage data when you navigate our website.
02.How We Use Your Information
Your data is primarily used to fulfill manufacturing orders and maintain business communication. We use your information to: Manufacture, package, and ship your caster orders. Communicate regarding design proofs, samples, quotes, and production timelines. Process payments and generate invoices. Comply with applicable laws regarding B2B trade and export regulations.03.Data Sharing & Disclosure
We are a manufacturing partner, not a data broker. We do not sell your personal information. We may share necessary data with:
Logistics Partners
DHL, FedEx, and freight forwarders for delivery.
Payment Processors
Secure banking platforms for wire transfers.04.Data Security
We implement appropriate technical and organizational measures to protect your personal data against unauthorized access, alteration, disclosure, or destruction. While we strive to protect your business information, no method of transmission over the Internet is 100% secure.